Leadership & Management

06. Oct 2024 — Shawn Maholick

Measuring Customer Satisfaction with CSAT, NPS, and CES

In the competitive arena of modern commerce, customer satisfaction has become the heartbeat of business vitality. Recognizing how customers perceive their …

14. Jul 2024 — Shawn Maholick

ISO 9001: Driving Business Excellence and Customer Satisfaction Through Quality Management

Our comprehensive exploration of ISO 9001 certification offers valuable insights into enhancing business practices and customer satisfaction. Understanding and …

14. Apr 2024 — Shawn Maholick

How To Convert Markdown to Beautiful PDF

Since I’m writing documentation, tutorials and guidelines on regular basis and often spent a lot of time on formatting until I get to know Markdown. Markdown …

29. Sep 2021 — Shawn Maholick

Why You Should Turn Followers Into Leaders

For business owners, the role of leadership is something to contemplate. For ages, there has been a dilemma about whether you should treat your employees like …

31. Jul 2021 — Shawn Maholick

Communication, Respect and Effect Leadership

There are a great many aspects to becoming a great leader, and the good news is that anyone can learn to become a better leader. In this article, we will …

17. Jul 2021 — Shawn Maholick

Know The Market: How To Reinvent Your Business Model

Discover the power of the Business Model Canvas (BMC) – a dynamic framework revolutionizing the way businesses strategize, visualize, and evolve. Originating …

28. Feb 2021 — Shawn Maholick

Unlocking Success: The Transformative Power of the OKR Framework in Goal Setting and Achievement

Strategic goal setting is the cornerstone of successful businesses and thriving employees. At the heart of this strategic approach is the Objectives and Key …